RentalCloud complies with the General Data Protection Regulation (GDPR) and the Data Protection Principles set out below. When processing personal data we ensure that:
We will facilitate any request from a data subject who wishes to exercise their rights under data protection law as appropriate, always communicating in a concise, transparent, intelligible and easily accessible form and without undue delay.
We will also:
RentalCloud is committed to ensuring that data subjects can exercise their rights and we will consider and respond to any request from a data subject to exercise the following rights within one month of receipt in so far as possible:-
Subject access: the right to request information about how personal data is being processed including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data along with the right to obtain the following information:
Rectification: the right to rectify inaccurate personal data concerning you.
Erasure: the right to have data erased and to have confirmation of erasure, but only where:
Restriction of processing: the right to ask for certain processing to be restricted in the following circumstances:
Data portability: the right to receive a copy of personal data which has been provided by you and which is processed by automated means in a format which will allow you to transfer the data to another data controller.
Object to processing: the right to object to the processing of personal data relying on the legitimate interests processing condition unless we can demonstrate compelling legitimate grounds for the processing which override your interests or for the establishment, exercise or defence of legal claims.
When you make an enquiry, we ask for your name, address, telephone number, email address, the names of guests travelling with you and any preferences for your stay. You also have the option to create a user account, which enables you to save your personal settings, review previous bookings and manage future ones.
When you visit our website, whether you make an enquiry or not, we may collect certain information, such as your IP address or browser, and information about your computer’s operating system, application version, language settings and pages you have viewed. If you are using a mobile device, we may also collect any data that identifies your device, device-specific settings and characteristics, and latitude/longitude details. We may also receive information about when you use certain social media services.
We will collect this information from you in a variety of ways including directly from you, when you use our website or any of our online tools or functions, from and third party making a booking on your behalf and [insert any other methods of collection].
Where you have entered into a contract with RentalCloud we will process your personal data in order to implement that contract and to carry out our contractual obligations and exercise our contractual rights.
In other cases, we have a legitimate interest in processing personal data which allows us to provide you with a better customer service and to send marketing emails and SMS messages to you where you have purchased services from us and where you have not opted out from receiving these messages.
There may be some occasions where we seek your consent to process personal data but, in this case, we will provide full details of what we are seeking consent for, so that you will be able to carefully consider whether to provide consent.
In addition to implementing these buttons, RentalCloud uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with RentalCloud. When you register with a social media app, you will be advised which information will be shared with RentalCloud. The information you choose to share with us may include basic information that’s already available on your social media profile, along with your email address, status updates and your friend list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates the personalisation of our website to suit your needs, connects you with your friends on travel destinations and analyses and enhances our travel-related services.
We may also enable you to sign in to RentalCloud services using your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
RentalCloud will disclose your personal information, without notice, only if required to do so by law and RentalCloud to protect and defend the rights or property of RentalCloud and its family of websites [insert specific details]; and, act in urgent circumstances to protect the personal safety of users of RentalCloud, its websites or the public [what circumstances are envisaged?].
In certain circumstances, we may share your personal data with third parties.
You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.
We will share your data with third parties in the context of a sale of some or all of our business. In those circumstances, your data will be subject to confidentiality agreements.
We will only hold your personal data for as long as is necessary for the purposes of the processing. Where you have a contract with us, we will hold your personal data for the duration of the contract and for a fixed period thereafter. The periods for which we held data are detailed in our data retention policy.
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process your personal details in a similar way to our website while enabling you to use location services to find services nearby.
After you use any service booked through us, you’ll be invited to submit a guest review, which may ask for information about the service item, the surrounding areas and the destination. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. If you complet guest review, it may be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page of our websites, on our mobile apps, social media accounts and social apps, on the website of the relevant property or on our business partner’s website, to inform other travellers about the quality of the service item you used.
If you indicate that a guest review was helpful – or not helpful – we will aggregate this with feedback from other customers to sort and prioritize guest reviews. We may use the information in your lists or in other destination-related information you share with us in an anonymous format to help other travellers find the right destination.
A cookie is a small amount of data placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website, so are mainly used to remember your choices, such as language and currency preferences. They will also make sure you are recognised when you return to a website.
No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.
Our website uses the following types of cookies:
The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove RentalCloud cookies from your browser, go to the following link (please note that when you click on this link, all RentalCloud cookies will be removed immediately): Purge Cookies.
You can find our cookies in your browser settings.
Yes, RentalCloud uses the services of trusted and recognised online advertising and marketing companies. RentalCloud may also use third-party providers for analytical purposes. To enable their services these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
To control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Only RentalCloud has access to RentalCloud cookies. Cookies placed by third parties can be accessed by these third parties.
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. Plus, opting out of an online advertising network doesn’t mean that you won’t receive or be subject to online advertising or marketing analysis. It means that the network you opted out of will no longer deliver adverts tailored to your web preferences and browsing patterns.
In addition to using cookies, RentalCloud sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Whether directly or through service providers, we use these beacons as part of our online advertisements on both our website and on third-party websites to learn whether a user who is shown an online advertisement also makes a reservation; they also track conversion with partner websites and analyse user traffic patterns in order to optimise our travel-related services.
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Your credit card details – when they are needed as part of the subscription process – are stored for a maximum of 10 days. After that, your credit card data will be either permanently deleted from our systems or will remain hashed in our system for fraud detection purposes. This is unless you have chosen to store your credit card details in your personal account.
The services offered by RentalCloud are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at [email protected] Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to [email protected] with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
RentalCloud controls the processing of personal data on its websites and mobile apps. RentalCloud, a private limited liability company, incorporated under the laws and has its online office in:
Rental Cloud Limited,
4-5 Mitchell Street,
Edinburgh, EH6 7BD
If you have any suggestions or comments about this privacy notice, please send an email to [email protected]
If you have any concerns or wish to exercise any of your rights under the GDPR then please contact :-
Rental Cloud Limited,
4-5 Mitchell Street,
Edinburgh, EH6 7BD
If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner’s Office. Contact details are available at www.ico.org.uk.
Where you have entered into a contract with Rental RentalCloud for provision of services, failing to provide your personal data may mean that we are unable to properly implement the contract and that you are unable to exercise certain contractual rights.
This policy was last updated on 22 May 2018 and shall be reviewed and updated on a regular basis.